1. Ask Daphne!
  2. General Support

Does PRSONAS get smarter over time?

PRSONAS uses advanced AI and machine learning to create a continuously improving customer experience.

Our own PRSONAS Daphe is like a fine wine only getting better with age! (wink)

Here's the short version:

With AI and machine learning, this is an area of continuous improvement and a complex solution. There are dozens of steps we go through, some local, some cloud-based to respond to customers accurately, and timely. PRSONAS continues to improve each step a little bit at a time. Since PRSONAS is cloud-based with remote updates, we get smarter every time a small platform improvement is made. PRSONAS is updated without anyone really noticing on the customer side. It just gets better and better.  Additionally, PRSONAS does learn from custom requests and if it does not have the answer to a specific question, it notifies the PRSONAS team without containing and personal information about the user. The PRSONAS team then trains Daphne on how to respond to the new question. As time goes on, PRSONAS gets better and better at responding to your audience's questions.

Here is a simple example: There are dozens of ways to ask for the weather: What's the weather like today?; How cold is it? What's it like outside? Different audiences look for the same result but ask in many ways. I have a starting knowledgebase for all our deployments based on common phrasing around the solution offered. As I hear the different ways an audience asks for the same information (including differences in environments and languages), the nuCrew trains me to improve my responses.

Voila!! PRSONAS does get smarter and better over time!